Chevy Mall Reviews and Complaints | chevymall.com @ PissedConsumer Page 2

Anonymous

Guest-1723653

Mississauga, Ontario

No recommended!

Dec 05, 2019

Ordered an expensive set of C8 Corvette Collector Coins. They sent me duplicate colors twice and then had the nerve to tell me that they didn't. Bella in customer service was indignant and arrogant! Check the pic below and tell me that they are not the same color. Do not buy from this company!

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NA Dxr

Traverse City, Michigan

Terrible Products, Even Worse Customer Service

Sep 11, 2019

1.2

I have driven Chevy my entire life, and looked forward to sporting some of their gear. Ordered over a week ago, and slowly my items have been trickling in. One of the items was sent in an incorrect size and I called and left a voicemail which they claimed they never received. I told them of their error, and they tried to pin it on me. Office manager was rude, condescending, and arrogant. Was told a return Auth. Slip would be emailed to refund the whole order, but have not received that either. Seems like a scam to me. will be following up with owner

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Reason of review:

Poor customer service

Preferred solution: Full refund

Dawn G Avs

Montrose, Colorado

Weak customer service, poor packaging

Dec 26, 2018

1.0

Ordered on 12/2/2018, arrived at post office (notified 12/26/2018) merchandise damaged due to *** poor packaging

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Anonymous

Guest-1407062

Columbus, Ohio

Misleading shipping times & poor customer service

Nov 24, 2018

1.8

Piss-poor customer service. Ordered a jacket, never heard anything from them for almost 2 weeks, emailed them about it & the misleading shipping time it stated on their website. Got a nasty email response, called them out on it, & then decided to wait for the jacket. Finally received it, then received an email from them AFTER I already had it, telling me it will be shipped out......PITIFUL!....NEVER AGAIN WILL I DO BUSINESS WITH THEM! The company that shipped it out, did a good job and I wish they had the domain name CHEVY MALL.com instead. Cruisin Sports. They are an established company that I recognized from doing business with years ago working at a Chevy dealership. Top notch company from what I remember. I'll do business with them in the future.

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Reason of review:

Problem with delivery

DeLonte M

Very disappointed

Jul 17, 2018

2.6

Spent good money with them brought a lot of apparel, nothing was on time and my very last order I had to keep calling customer services and they telling me it's on back order my problem with them is that they have our email address just communicate with your customers don't tell us 7 to 10 business days and 2 to 3 weeks pass by very unprofessional

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Reason of review:

Order processing issue

Dottie M Mih

Upset customer

Jun 29, 2018

Waited a month for order, had to contact the company several times to question where order is. If ordering don’t expect order to soon. Better get your Xmas order in now! Good luck!

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Linn Dlm

BEWARE OF ORDERING FROM THIS COMPANY

Dec 27, 2017

1.0

I ordered a Cheverlet black racing jacket and a Corvette shirt and a Bulldog shirt which they didn't have so they've credited my card back for the shirt that was out of stock ,I thought Great and went and bought him something else instead from a different store and now today they recharge my credit card and doesn't show online what item they've charged me for and when I call to tell the I didn't order anything else from them it tells you which button to push to talk to someone , but then it says that they are unable to speak to you at the moment , I DID-NOT GIVE PERMISSION FOR THEM TOO CHARGE MY CARD TODAY FOR ANYTHING , CHRISTMAS IS OVER CHEVY MALL , THEY NEED TO REFUND MY ACCOUNT , BUT ONLINE SAYS 20% RESTOCKING FEE , NOT I DIDN'T ORDER ANYTHING ELSE , AND ALSO I TRULY THOUGHT THEY QUALITY OF THE ITEMS WOULD BE SO MUCH BETTER ON THE TWO ITEMS I ORDERED AND RECEIVED BEFORE CHRISTMAS , WAS VERY DISAPPOINTED IN THE QUALITY OF THE TWO ITEMS I ORDERED , CHEVY MALL YOU NEED TO CREDIT MY CREDIT CARD BACK FOR THE CHARGE YOU DID TODAY , I DIDN'T ORDER ANYTHING ELSE FROM YOU !!!!!!!

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Linn Dlm

HORRIBLE HEADS UP , CHEAP MERCHANDISE , POOR QUALITY !!!!!!!

Dec 18, 2017

1.0

I bought the Cheverlet black racing jacket's and the bulldog shirt and Corvette shirt , they took my order and money off my card , and then they don't have the Bulldog shirt I wanted , that shirt and the Cheverlet black racing jacket was my two favorite things out of my order, and as I said they didn't have the Bulldog shirt , but I just received The Cheverlet black racing jacket and I might as well went to the dollar store and bought a black sweat shirt with hoodie and ironed on the design , I paid 49.95 for this Cheverlet black racing jacket , and I'm so disappointed , QUALITY OF MERCHANDISE IS SUPER CHEAP , DOLLAR STORE QUILITY , I AM SO UPSET , FIRST TIME I'VE ORDERED FROM THIS COMPANY AND WILL BE MY LAST , TRULY THOUGHT WITH IT BEING CHEVY MALL PRODUCT'S WOULD BE OK HIGHER QUILITY , I AM SO DESISTATED AND DISAPPOINTED , THIS WAS MY SON IN LAWS MAIN GIFT AND I'M TO ASHAMED TO EVEN GIVE IT TO HIM , SCARED TO SEE WHAT AND HOW THE QUALITY OF THE CORVETTE TEE SHIRT WILL BE AND BULLDOG SHIRT I'M NOT EVEN GETTING NOW ,JUST AWFUL !!!!! PICTURES ARE NO WHERE NEAR THE QUALITY OF THE LOOK IN THE PHOTO I RECOMMEND UNLESS YOU WANT CHEAP MERCHANDISE FOR A EXPENSIVE PRICE DON'T ORDER FROM THIS COMPANY !!!!!

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Linn Dlm

Check their reviews before ordering , SURE WISH I WOULD HAVE

Dec 18, 2017

1.0

Merchandise made very very very cheap , and I would not recommend anyone from ordering from CHEVY MALL !!!!!!!!!! I MIGHT AS WELL THREW THE MONEY OUT THE WINDOW , I CAN'T GIVE THIS AS A CHRISTMAS GIFT , NO WAY , ABSOLUTELY HORRIBLE !!!!

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1 comment

Guest-1797242

Dec 31, 2019

I have ordered a Christmas gift for my boss on 12/04/19 and I still did not receive a tracking number and it is 12/31/19... They stopped responding to my e-mails... I am very upset with this service.

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Helpful

Linn Dlm

Beware of ordering from CHEVY MALL

Dec 27, 2017

I ordered three items for my son in law for Christmas thinking they would be better quality , NOT , And one item they didn't have so they credited my card back , I thought Great , so I went and bought him something else with the money they credited back to my account and now TODAY THEY'VE CHARGED MY CARD AGAIN ,AND WHEN I CALL AND PUSH THE BUTTON TO TALK TO SOMEONE IT SAYS THEY CAN'T TAKE CALLS AT THE TIME !!! And too cancel online it shows 20% restocking fee , THAT'S CRAP , BUT CAN'T EVEN CANCEL ONLINE BECAUSE IT DOESN'T SHOW ME THE ORDER THEY TOOK THE MONEY FOR OR MY OLD ORDER EVER , I'M DISABLED DUE TO ACCIDENT BY DRUNK DRIVER , I LIVE MONTH TO MONTH AND CAN'T AFFORD FOR COMPANIES LIKE THESE TO SCREW ME OUT OF THE LITTLE BIT OF MONEY I GET !!!!! CHRISTMAS IS OVER CHEVY MALL I DID NOT GIVE YOU PERMISSION TOO CHARGE MY CARD AGAIN FOR WHAT EVER IT IS YOU CHARGED IT FOR , YOU WON'T ANSWER MY CALLS OR EVEN SO ME ONLINE THE ITEM YOU CHARGED MY CARD FOR , EVERYONE BEWARE OF ORDERING FROM THIS COMPANY SERIOUSLY !!!!!!!!!!!!!!!!!!!!!

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Anonymous

Guest-1158269

Poor customer service and shipping

Dec 29, 2017

1.2

The worst experience I ever had with online shopping. Very poor customer service and shipping, absolutely not helpful.

I was charged $350 for the purchasing (for Christmas gift) on Dec 8th, today is Dec 29st and I didnt get even a confirmation or tracking number for my order.

Also I didnt get an answer on my email, just a "thank you letter"on Dec 21st and there is no clear answer from custumer service on the phone just keep lying that order is on the way and they going to send a tracking number. Definately I wont order again from them, very dissapointed and wouldn't recommend anyone to order anythyng from ChevyMall.

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Loss:

$350

Cons:

Customer service shipping and being lied

Reason of review:

Problem with delivery

Preferred solution: Deliver product or service ordered

Resolved

Levia Wyr

Resolved: The Most Dishonest Company Ever

Sep 28, 2017

1.0

Updated by user Sep 29, 2017

Got My Refund

Original review Sep 28, 2017

I Ordered A Corvette Coffee Mug From Chevy Mall On 9-19-2017 And I Payed By Pay Pal The $21.95 Included Shipping Costs So I E Mailed Them On When I Would Get It And They Said Anywhere From 1 Week To 3 Weeks So They Said Do You Want To Cancel It? So I Said Yes But I Said That Sense I Paid By Pay Pal That I Want A Refund Sense Im Canceling My Order And They Said That I Paid By Credit Card And They Have Not Charged My Card And I Said Excuse Me I Paid By Pay Pal As You Have The Click On Pay Pal Option So I Copied And Paisted My Bank Proof Of Me Paying By Pay Pal And The Dates And The Amount That They Took Out Of My Bank To Pay For My Corvette Coffee Mug And I Sent Them Two More E Mails With The Proof Of Me Paying By Pay Pal And I Have Not Gotten A Reply Back, Or My Money Back Too .

So Im Very Angry About The Whole Thing As Chevy Mall Is Extremely Very Dishonest. I Dont Want Anyone To Ever To Do Business With Them Ever I Learned My Lesson Never Again Will I Ever Do Any More Business With Chevy Mall.

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Loss:

$22

Cons:

Being lied too

Reason of review:

Dishonest

Preferred solution: Full refund

2 comments

Guest-1374112

Sep 28, 2017

This Issue Of The Coffee Mug Has Been Resolved Thank God

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1

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Linn Dlm

BEWARE

Dec 27, 2017

I ordered for my son in law CHRISTMAS and , CHRISTMAS is over and now they just CHARGED my card without me ordering anything , and try to call and they are saying they can't take calls once they give you to Dept . BEWARE OF ORDERING FROM THIS COMPANY , THEY CHARGE YOUR CREDIT CARD WITHOUT PREMISSION AFTER THE FACT , JUST BEWARE !!!

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Anonymous

Guest-1158393

Disappointed

Dec 29, 2017

I placed a xmas order on 12/17 and received tracking number with delivery date on 12/23 did not receive item until 12/29. This is my first and last time im ordering they need to figure what there shipping issues are . I had no gifts for some of my family members and disgusted.....

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Anonymous

Guest-1104576

Cherry Hill, New Jersey

ChevyMall Customer Service Reps Dumb as a Box of Rocks

Sep 22, 2017

1.0

If you put 2 of these Representative together you might get a cumulative IQ of -2, (negative two). I really shouldn't hold it against these California Idiots, as they're only demonstrative of a product of California Public Higher Education, where illegal aliens and the Homeless reside and anyone can graduate. Maybe they can pool their Welfare and move to the real world and detox off of all the California recreational marijuana, (thus the reason for the resulting negative 2 IQ). Duh, duh, duh,{{Redacted}}

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Pros:

How they demontrated their ignorance
That they demonstrated their true ignorance

Cons:

That they failed to recognize their mistakes

Reason of review:

Poor customer service