croth r
map-marker Chicago, Illinois

Chevy Mall Poor Customer Service

Chevy Mall - Mall Services Group 625 Second Street, Suite 210 Petaluma, CA 94952 US www.chevymall.com When I place my order on Dec. 11th for Christmas gifts, I was assured I would recieve cap, hat, shirt and two license plates. Today is December 23rd. No cap, no hat, no shirt and no license plates. Only the shirt has shipped, (but not arrived) and customer services was so blase' with my concerns and offered no help or concession. Both the customer service and manager could care less that I don't have these Christmas gifts for my husband. The mgr said "they were suppose to ship on the 17th, but they moved it back to the 23rd" I asked her if she was aware this was the Christmas season. Her only reponse was an option for me to cancel my order. I asked her is she could overnight the order. A simple "no" was all I got. Chevy Mall gets an "F" for POOR SERVICE.
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2 comments
Guest

Croth - I am sorry this happened to you. I understand your frustration and will pass along your complaint.

Guest

I ordered a Hoody on 4/2/2012 and now it is 5/4. I have called 3 times.

They have refunded my shipping cost but they still do not know when it will be shipped out. "It's the suppliers fault". So much for having it by 5/13 for Mothers Day. They offered to refund twice and now it's to late to refund or cancel the order.

They told me I could refuse the order but why would I?

I just wanted it by the 13th. They have had my money since 4/2.

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