Chevy Mall

Ordered a (AL622 XXXL) C7 Corvette Logo Jacket MJXCOR XXXL. I wear a XXL jacket for the past 30 years.

This jacket was TIGHT. It was barely a XL. The item description said they ran a little small so consider ordering the next bigger size.

I sent them an email explaining that I was disappointed in the jacket and would have to return it at their expense because the error was not mine. Apparently their size charts reflect the sizes of the average American of 70 years ago or possibly the average European size of today (did I mention it didn't have a standard zipper which has the pull on the right side?).

Here is the response I got:

"I am sorry that your jacket didn't fit. We have sold many of these jackets and usually one size up will work. If you wanted to exchange this item for any other item, we do not charge shipping on the replacement item. In this way, we split the cost of exchanges with you.

I am sorry, we do not cover return shipping expenses. Below are return instructions:..."

What good does free shipping on a replacement do if they don't have a size that fits me?

I sent a return mail indicating that they have lost a (another) customer forever because of their totally inaccurate size chart and lack of willingness to step up to a customer-centric return policy. I got no response.

Today I decided to leave a review of the jacket on their site. When I logged in and examined my order history I found they had deleted all my previous orders.

Pretty sneaky.

I was pretty disappointed as well as surprised. I expected much better treatment for a situation that was not caused customer caused. There are a growing number of shady Corvette product vendors on the internet.

While their attitude is not exactly shady, it reeks of product misrepresentation and poor customer service. I'm marking all future emails from CHEVYMALL as spam.

Ordered a (AL622 XXXL) C7 Corvette Logo Jacket MJXCOR XXXL. I wear a XXL jacket for the past 30 years.

This jacket was TIGHT. It was barely a XL. The item description said they ran a little small so consider ordering the next bigger size.

I sent them an email explaining that I was disappointed in the jacket and would have to return it at their expense because the error was not mine. Apparently their size charts reflect the sizes of the average American of 70 years ago or possibly the average European size of today (did I mention it didn't have a standard zipper which has the pull on the right side?).

Here is the response I got:

"I am sorry that your jacket didn't fit. We have sold many of these jackets and usually one size up will work. If you wanted to exchange this item for any other item, we do not charge shipping on the replacement item. In this way, we split the cost of exchanges with you.

I am sorry, we do not cover return shipping expenses. Below are return instructions:..."

What good does free shipping on a replacement do if they don't have a size that fits me?

I sent a return mail indicating that they have lost a (another) customer forever because of their totally inaccurate size chart and lack of willingness to step up to a customer-centric return policy. I got no response.

Today I decided to leave a review of the jacket on their site. When I logged in and examined my order history I found they had deleted all my previous orders.

Pretty sneaky.

I was pretty disappointed as well as surprised. I expected much better treatment for a situation that was not caused customer caused. There are a growing number of shady Corvette product vendors on the internet.

While their attitude is not exactly shady, it reeks of product misrepresentation and poor customer service. I'm marking all future emails from CHEVYMALL.COM as SPAM.