Chevy Mall
Chevy Mall Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chevy Mall has 1.7 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent selection of corvette related items, How they demontrated their ignorance, Customer service.
Cons: Being lied too, Customer service, Customer pays return shipping even if its the vendors vault.Recent recommendations regarding this business are as follows: "Buy from Crusin’ Sports or someone else authorized by Chevy.", "Don't order anything", "If you’re looking for something for Chevy, I would try to use a different website", "don't buy here", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chevy Mall has 1.7 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Decent selection of corvette related items, How they demontrated their ignorance, Customer service.
Cons: Being lied too, Customer service, Customer pays return shipping even if its the vendors vault.Recent recommendations regarding this business are as follows: "Buy from Crusin’ Sports or someone else authorized by Chevy.", "Don't order anything", "If you’re looking for something for Chevy, I would try to use a different website", "don't buy here", "Stay away".
Most users ask Chevy Mall for the refund as a solution to their issues.
Consumers are not pleased with Turnaround Time and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nichelino, PiedmontWarm Others
Ordered a corvette watch from Chevy mall.com. I was charged $23.00 for standard shipping.
I received the watch but the receipt wasnt from Chevy Mall. The receipt was from Crusin Sports and the receipt said $7.00 for shipping. The container the watch came in was dented. Pay all that money for shipping and the item I received is damaged.
I emailed them that after I ordered the watch I couldnt log into my account. I was told if I want to purchase anything do it as a guest. Crusin Sports also had the same watch for $114.95. I paid $129.95 at Chevy Mall.
I also tried looking up the phone number on the net. I found a Chevy Mall in California but when I mentioned the name Shannon Kesterson she said thats not them. She said they only have Cars and parts and they are located at the mall. Shannon Kesterson has been the person emailing me about delivery.
There is no name on the email confirming the order. I have no problem with the price difference, but I do have a problem with the shipping difference and being told to log in as a guest after I registered on their site. ChevyMall.com claims they are the ONLY authorized business to sell authentic Corvette products. Crusin Sports told me the same.
Since I ordered from Chevy Mall and they had Crusin Sports send me the product I have to wonder if they are still authorized to sell authentic approved Chevy products.
Considering the reviews I would not be surprised they are no longer authorized but acting like they are by forwarding orders to authorized dealers and bumping up the price to make money. My first order is my last order.
- I received what i ordered
- No customer service number
- Insane shipping charges
Preferred solution: Price reduction
User's recommendation: Buy from Crusin’ Sports or someone else authorized by Chevy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder I placed
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order anything
Never got my merch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hayward, CaliforniaI purchased a few items, and I have tried to make an exchange
User's recommendation: If you’re looking for something for Chevy, I would try to use a different website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spring, TexasPoor customer service and impossible to communicate with with ti obtain status of my order.
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away
Returns
User's recommendation: don't buy here
Returns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFour months and no product
After contacting the BBB I finally received a email stating the supplier no longer carried the product. This is after 5 months waiting.
Chevy Mall was so SORRY they said I could have free shipping on my next order. That won't happen because I will NEVER ORDER from them again.
Preferred solution: Deliver product or service ordered
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered cancellation
Preferred solution: Full refund
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIllegitimate Company
- This company is a complete failure
- Email correspondents from company are from unknown sources
- Unable to contact company by phone or voicemail
Preferred solution: Full refund
User's recommendation: DO NOT ORDER FROM THIS COMPANY, EVER!
Disappointed
User's recommendation: Beware
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Look elsewhere
A few days later, Im checking to see my order has been shipped through their website & it says no orders found so I decide to check my bank account again and it says they refunded me my order. They did not give me any notice & did not email me or anything regarding that they canceled my order, so now I am stuck finding a new last minute Christmas gift.
If I did not check, I would not have been aware that they had canceled my order & would have been waiting for it in the mail. I will not purchase from them again.
- How they demontrated their ignorance
- Decent selection of corvette related items
- Being lied too
Preferred solution: Let the company propose a solution
E-commerce Talks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWISH I READ REVIEWS FIRST
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSizing charts are inaccurate (too small)
Ordered a (AL622 XXXL) C7 Corvette Logo Jacket MJXCOR XXXL. I wear a XXL jacket for the past 30 years.
This jacket was TIGHT. It was barely a XL. The item description said they ran a little small so consider ordering the next bigger size.
I sent them an email explaining that I was disappointed in the jacket and would have to return it at their expense because the error was not mine. Apparently their size charts reflect the sizes of the average American of 70 years ago or possibly the average European size of today (did I mention it didn't have a standard zipper which has the pull on the right side?).
Here is the response I got:
"I am sorry that your jacket didn't fit. We have sold many of these jackets and usually one size up will work. If you wanted to exchange this item for any other item, we do not charge shipping on the replacement item. In this way, we split the cost of exchanges with you.
I am sorry, we do not cover return shipping expenses. Below are return instructions:..."
What good does free shipping on a replacement do if they don't have a size that fits me?
I sent a return mail indicating that they have lost a (another) customer forever because of their totally inaccurate size chart and lack of willingness to step up to a customer-centric return policy. I got no response.
Today I decided to leave a review of the jacket on their site. When I logged in and examined my order history I found they had deleted all my previous orders.
Pretty sneaky.
I was pretty disappointed as well as surprised. I expected much better treatment for a situation that was not caused customer caused. There are a growing number of shady Corvette product vendors on the internet.
While their attitude is not exactly shady, it reeks of product misrepresentation and poor customer service. I'm marking all future emails from CHEVYMALL as spam.
- Decent selection of corvette related items
- Customer pays return shipping even if its the vendors vault
Preferred solution: They pay for return shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodstock, IllinoisUnacceptable return policy for their own sizing errors
Ordered a (AL622 XXXL) C7 Corvette Logo Jacket MJXCOR XXXL. I wear a XXL jacket for the past 30 years.
This jacket was TIGHT. It was barely a XL. The item description said they ran a little small so consider ordering the next bigger size.
I sent them an email explaining that I was disappointed in the jacket and would have to return it at their expense because the error was not mine. Apparently their size charts reflect the sizes of the average American of 70 years ago or possibly the average European size of today (did I mention it didn't have a standard zipper which has the pull on the right side?).
Here is the response I got:
"I am sorry that your jacket didn't fit. We have sold many of these jackets and usually one size up will work. If you wanted to exchange this item for any other item, we do not charge shipping on the replacement item. In this way, we split the cost of exchanges with you.
I am sorry, we do not cover return shipping expenses. Below are return instructions:..."
What good does free shipping on a replacement do if they don't have a size that fits me?
I sent a return mail indicating that they have lost a (another) customer forever because of their totally inaccurate size chart and lack of willingness to step up to a customer-centric return policy. I got no response.
Today I decided to leave a review of the jacket on their site. When I logged in and examined my order history I found they had deleted all my previous orders.
Pretty sneaky.
I was pretty disappointed as well as surprised. I expected much better treatment for a situation that was not caused customer caused. There are a growing number of shady Corvette product vendors on the internet.
While their attitude is not exactly shady, it reeks of product misrepresentation and poor customer service. I'm marking all future emails from CHEVYMALL.COM as SPAM.
About
Chevy Mall offers products for Chevrolet enthusiasts online. The company is proud to present the widest assortment of Chevy accessories, wearables and collectibles available in the Web.
Chevy Mall e-commerce site offers not only such stuff as Chevrolet and Corvette plate frames, but also garage furniture, clocks, banners and posters, signs and lights with Chevrolet logo, as well as shirts, caps, hats, jackets and fleece in the same style. There is also the possibility to buy some originally designed personal accessories for Chevrolet fans, including such items as belts, purses, sunglasses, watches and necklaces. All merchandize offered by Chevy Mall is officially licensed.
Chevy Mall is ranked 760 out of 3737 in E-commerce category
Asia, USA
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The BBB is worthless and has no legal power whatever. I'm not sure how they obtained the undeserved reputation as Protector of the People or the Commerce Police, but it's all a myth. Maybe it's the catchy name.